Frequently Asked Questions
Being a revolutionary new service, we understand you probably have quite a few questions about how Ichor works. That's why we've devoted this whole page to some of the common questions people have been asking us recently. If you have any questions, hopefully our answers below will have the answer you're looking for. If they don't, please don't hesitate to reach out to us with your inquiry.
Frequently Asked Questions
Q: What lab collection services do you offer?
A: Ichor has a strong relationship with Mayo Clinic Laboratories in Rochester, MN. Most of the private tests we offer are sent there for processing. Their test catalogue can be viewed at mayocliniclabs.com
Q: Who can use your service?
A: Our services are available to businesses, large groups, and travellers. It is all private pay, private results. It is up to you to send your test result to your health care provider once you receive it.
Q: How do I book an appointment?
A: You can schedule an appointment through our booking link!
Q: How much does your lab collection service cost?
A: Our services and rates differ by Province and by City, so select the city that applies to you to confirm pricing for your testing needs.
Q: How long does an appointment last?
A: Generally an appointment lasts no more than 15 minutes. During this time our certified Medical Laboratory Assistant will confirm your identity, verify your requisition, set up a safe and comfortable space for the collection, and answer any questions or concerns you may have.
Q: What do I need to do to prepare for my appointment?
A: We recommend drinking a large glass of water at least 45 minutes prior to your appointment, and wearing warm clothing or a sweater to help prepare your veins.
Q: What happens if I need to cancel my appointment?
A: Any cancellations that occur more than 24 hours before the scheduled appointment time will receive a full refund of the booking fee. Any cancellations that occur less than 24 hours before the scheduled appointment time will unfortunately be charged a cancellation fee. The fee is a 50% charge of the booking fee. This charge will be administered for Late Cancellations (within the 24-hour window before the scheduled appointment), No-Shows, or any last-minute changes to your appointment (rescheduling within 24 hours before your appointment).
Q: What are your lab collection service hours?
A: Each of our clinical partners will maintain different availability. The best bet is to see which dates and times are available.
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